Frequently Asked Questions (FAQ)

We’ve highlighted common questions and problems in our FAQ guide below. If you’re still stuck, we recommend calling us on 0808 149 2745 or using our live chat system during working hours.

Frequently asked questions

General Questions

  •    Do prices include VAT?

All prices are exclusive of VAT. When ordering your item(s) through our website, you will be shown the VAT inclusive prices in the basket page.

  •    Do prices include delivery charges?

Prices do not include delivery charges. Delivery charge is subject to VAT, and you will be shown the different delivery options when verifying your order on our website.

  •    Are your displays weatherproof?

Our range of outdoor displays are specifically designed for use outdoors. We do not recommend using any other product on our website outdoors apart from the ones in our outdoor range.

Orders

  •    Where’s my order?

Our turnaround times are usually 3 to 5 working days from receipt of print ready artwork. Some off-the-shelf items such as display lights and leaflet stands may be shipped the same day of ordering. Once your goods are ready for dispatch, orders will be shipped on a next day delivery service.

  •    I want an earlier delivery

We may be able to offer timed services, for example, a pre-noon delivery. These special delivery options involve extra costs, so please call us to find out what is available and how much it will cost you.

  •    My order arrived damaged

Oops. This hasn’t gone to plan. We will arrange a replacement to be delivered as soon as possible. It’s always worth checking your delivery as soon as it’s in your possession. The quicker you find out there’s a problem, the quicker we can sort it out!

Artwork

  •    Where can I find the right template?

Templates can be found on the product pages. If you’re having trouble downloading them, please let us know and we can email these to you.

  •    I need help with artwork.

Fear not! We offer different levels of artworking services to help bring your design briefs to life. See more about our artworking help options.

  •    Where do I upload artwork?

You can upload your artwork via our artwork uploader. We’ll then be able to match up your artwork to the order.

About us

  •    Who are Eco Displays?

Eco Displays are a branch of Marler Haley. We offer the same high quality products and service – we just print on fully recyclable graphics.

Still need a question answering?

You can still contact us using our live chat system or calling us on 0808 149 2745 during working hours. Alternatively, you can fill out a quick online form on our contact us page.